Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us (support@moonlitaccessories.com) with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

Shipping

Please allow 1 - 4 business days to process your order prior to shipping. Most orders are processed and filled on the same day that the order is received. 


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

The international shipping services for which online tracking is available include:

  • First-Class Package International Service
  • Priority Mail International

The free online tracking feature is available for these items sent to Canada, Australia, New Zealand, Belgium, Great Britain, Germany, France, Netherlands, Croatia, Denmark, Spain, Switzerland, Israel and Brazil.

Online tracking information, when available includes the date and time the package:

  • left the U.S.
  • was received in the foreign country
  • was delivered, or delivery-attempted at the final destination address

How to check delivery status:
Senders can check delivery status by going to usps.com and clicking on Track & Confirm or https://tools.usps.com/go/TrackConfirmAction!input.action and use the package barcode tracking number.